Having trouble with an app or have a general question? Below are the most frequently asked questions. If you don’t see your question below or the answer does not help, please contact us.[divider] [toggle title=’Why is my alarm not playing sound or going off?’ type=’light’] Please make sure your iOS device is NOT set to silent and NOT in Do Not Disturb mode. iOS does not allow us to sound the alarm or notification if these settings are on, unfortunately.